DELIVERY & RETURNS

DELIVERY TIMES AND COSTS

Your orders are prepared and shipped within 1 to 2 days (excluding weekends and public holidays).

Orders with embroidery require additional processing time which can extend shipping times by up to 5 days.

You will be notified by email of the dispatch of your order.

This email will contain a tracking number to keep you informed of each step during delivery.

Delivery to METROPOLITAN FRANCE

- Mondial Relay relay point - 3 to 5 days | €4.90, FREE from €100

- Standard Colissimo - 3 to 5 days | €6.90, FREE from €150

- Standard green Stuart - 3 to 5 days | €6.90, FREE from €150

- Express Chronopost - 24h to 48h | 10€

Delivery to BELGIUM & LUXEMBOURG

- Mondial Relay relay point - 4 to 6 days | €4.90, FREE from €100

- Standard Colissimo - 3 to 5 days | €6.90, FREE from €150

- Express Chronopost - 24h to 48h | 10€

Delivery to SWITZERLAND

- Standard - 3 to 4 days | 10€, FREE from 100€

Delivery to the NETHERLANDS

- Standard - 2 to 3 days | €6.90, FREE from €150

Delivery EUROPE

(Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Georgia, Germany, Gibraltar, Greece, Guernsey, Vatican City State, Hungary, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Moldova, Montenegro, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain (50 out of 52 provinces), Svalbard and Jan Mayen, Sweden, Ukraine , Ireland)

- Standard - 2 to 3 days | 10€, FREE from 150€

RETURNS AND EXCHANGES

At Bonsoirs you have 60 nights to change your mind and get a refund.

If you are not satisfied with your order, you have 60 nights to return your products to us free of charge and have your order refunded (excluding delivery costs). The refund will be made within 15 days of receipt of the product. It will automatically be applied to the account associated with the bank card used during the purchase or to the PayPal account used for payment.

Our refund conditions only apply to individuals. For businesses, products cannot be returned or exchanged if they have been washed or used.

Did you get the wrong size or the color doesn't suit you? No problem, you have 60 nights to exchange your products without return costs. To make an exchange, products must be returned clean and folded.

To make an exchange or return, send an email to bonjour@bonsoirs.com specifying the order number and the reason for the return. We will send you the procedure to print your return slip.

Embroidered products are unique and personalized. They will therefore neither be taken back nor exchanged! Double-check your initials and the color of your embroidery before confirming your order.

And we give a second life to the Bonsoirs that are returned to us.

Products that cannot be put back on sale are repackaged by our logistics teams to donate them to an organization that is close to our hearts: Emmaüs France. With this partnership, we are committed to encouraging the development and reuse activities of 2 structures in the Emmaüs network, and thus supporting a cause that is dear to us!